EasyOrder Support Desk
Our dedicated support team and AI agents are available to assist you with installation, license configuration, and optimization.
Our dedicated support team and AI agents are available to assist you with installation, license configuration, and optimization.
How to Get Assistance
We provide multiple dedicated support channels designed to deliver fast, secure, and expert assistance to our merchants.
📧 Direct Email Support
For technical support, billing inquiries, or license transfers:
Expected response time: < 24 business hours.
🔑 License Management
View your active key, subscription tier, and renew your license:
Instant 24/7 self-service access.
Submitting Diagnostic Logs
If you encounter an issue on your WooCommerce store, the fastest way to get it resolved is:
- Navigate to your WordPress dashboard: EasyOrder Agent → Settings.
- Click [Copy Diagnostic Log].
- Paste the encrypted log snippet in an email to support@easyorder.digital.
Our engineering desk parses diagnostic logs instantly to diagnose server compatibility, memory limits, or firewall issues.
Platform Status & Uptime
All EasyOrder cloud clusters, licensing APIs, and messaging gateways are operating at 99.9% Uptime on Google Cloud sovereign infrastructure.